Vulnerability Questionnaire & Portal
Identify, record and support vulnerable customers in one secure place.
How It Works
- Adviser or customer completes a guided questionnaire aligned to FCA vulnerability guidance.
- Risk flags are auto‑scored and, if triggered, the case opens in a secure portal.
- Staff log agreed adjustments and mark them as resolved—creating a full audit trail.
Why Use It?
- Ensures consistent assessments across the firm.
- Evidences Consumer Duty outcome monitoring.
- Generates a clear record for any FOS or FCA enquiry.